On Wednesday, 15 April, the civil aviation ministry summoned the CEOs of all private airlines regarding the advance tickets booked during the lockdown period and the refund policy, ANI reported.
The CEOs attended the meeting with senior officials of MoCA through video conference and it is reported that the government is set to form guidelines for air travellers with regards to their booking issues and refund discrepancies.
A meeting with the CEOs is also underway concerning operations post lockdown, ANI reported.
Earlier, with the central government extending the lockdown to 3 May and subsequently suspension of all commercial passenger services till then, domestic airlines had again decided not to refund the customers in cash for their cancelled flights and instead offer them rescheduling of tickets for a later date without any additional fee.
India had imposed a 21-day lockdown from 25 March to curb the spread of the coronavirus pandemic. Consequently, all domestic and international commercial passenger flights were suspended for this time period.
However, most of the airlines had been taking bookings except national carrier Air India for domestic flights for the period beyond 14 April. After Prime Minister Narendra Modi announced the extension of lockdown till May 3, the aviation regulator DGCA issued a circular stating all international as well as domestic flights will remain suspended during the lockdown.
"Following orders from the Ministry of Civil Aviation issued to all airlines, we have extended the suspension of our operations until 3 May 2020. We are in the process of cancelling the affected bookings and we will offer customers free of charge rescheduling to another date until 31 December 2020," a Vistara spokesperson told PTI in statement.
The customer, however, will have to pay the fare difference, if any, at the time of rebooking, the airline said.
"In accordance with the Prime Minister's instructions and the DGCA's circular, GoAir has suspended all its flights till 3 May," GoAir said in a statement on Tuesday, 14 April.
16/04/20 moneycontrol.com
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The CEOs attended the meeting with senior officials of MoCA through video conference and it is reported that the government is set to form guidelines for air travellers with regards to their booking issues and refund discrepancies.
A meeting with the CEOs is also underway concerning operations post lockdown, ANI reported.
Earlier, with the central government extending the lockdown to 3 May and subsequently suspension of all commercial passenger services till then, domestic airlines had again decided not to refund the customers in cash for their cancelled flights and instead offer them rescheduling of tickets for a later date without any additional fee.
India had imposed a 21-day lockdown from 25 March to curb the spread of the coronavirus pandemic. Consequently, all domestic and international commercial passenger flights were suspended for this time period.
However, most of the airlines had been taking bookings except national carrier Air India for domestic flights for the period beyond 14 April. After Prime Minister Narendra Modi announced the extension of lockdown till May 3, the aviation regulator DGCA issued a circular stating all international as well as domestic flights will remain suspended during the lockdown.
"Following orders from the Ministry of Civil Aviation issued to all airlines, we have extended the suspension of our operations until 3 May 2020. We are in the process of cancelling the affected bookings and we will offer customers free of charge rescheduling to another date until 31 December 2020," a Vistara spokesperson told PTI in statement.
The customer, however, will have to pay the fare difference, if any, at the time of rebooking, the airline said.
"In accordance with the Prime Minister's instructions and the DGCA's circular, GoAir has suspended all its flights till 3 May," GoAir said in a statement on Tuesday, 14 April.
16/04/20 moneycontrol.com
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