Monday, April 27, 2020

Flight bookings: Here is a win-win for airlines and passengers

Anybody who follows Twitter handles of airlines would have been seen repeated queries about refunds. When an airline tweeted about its parked planes a few days ago, the replies were a flood of complaints about a lack of response on refunds, shifting the focus completely away from the parked planes.
At the centre of the heated discussion and debate is one question: can airlines keep the money for flights that were cancelled?
There is no denying the fact that airlines have to refund the money, but remember this is a time when there is no money with most of them. Indeed consumer is king but what is the worth of a customer if what they consume doesn’t exist? Everyone has said it several times that the crisis is unprecedented but we need to find a path that helps the airlines as well as passengers which will be the same in the future.
Then options do we have? Read >>
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