Monday, June 01, 2020

Air India waives fare difference, cancellation fees for some passengers.

New Delhi: In a passenger-centric move by Air India, the airline will initiate refunds without levying cancellation charges to passengers who missed their flights during the lockdown period, the national carrier said on Monday (June 1).

Air India has allowed passengers, who had booked to travel during the lockdown before flights got cancelled, to use the same tickets now to fly till August 24.

In its statement, the airline said: "Any passenger holding Air India confirmed tickets with travel dates during the lockdown period ie 23 March 2020 to 31 May 2020 and have had their flight cancelled will be allowed to book in available flights for the period 25 May 2020 till 24 August 2020 at no extra charge." It also said that in the case of refunds, cancelation charges will stand waived and passengers will be eligible for a full refund.

As of now, other air carriers have only given passengers an option to reschedule tickets at no extra costs. Till now domestic carriers have been following the DGCA circular, which had asked the carriers to refund only those tickets that were booked during the first lockdown (from March 25 to April 14). And these were for tickets for travel till May 3. However, for other tickets airlines had offered to keep the ticket fare in a credit shell, which could be used later to reschedule the travel.

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