Thursday, June 18, 2020

Trolleys kept locked at Calcutta airport

Thousands of trolleys at Calcutta airport are locked and passengers have a tough time as the 40-odd ones supposed to be available at the departure/arrival sections are mostly invisible.

Hundreds of passengers — elderly and suffering from various ailments and many accompanied by infants — have been approaching terminal managers and airline officials daily, asking for trolleys but not getting them.

Before domestic flights resumed services on May 25, the civil aviation ministry had issued a set of guidelines, in which it was mentioned that trolleys should be used sparingly.

“Passengers are advised to carry minimum baggage as use of trolleys will be permitted sparingly,” the guideline said.

“Many passengers are not following the advisory and bringing more than one piece of check-in baggage. They will need trolleys and airlines cannot deny them boarding because of travelling with several pieces of luggage,” an airport official said.

Calcutta airport handles close to 14,000 passengers daily on average (departure as well as arrival) and there are barely 40 trolleys available at the two sections, according to airport officials.
18/06/20 Sanjay Mandal/Telegraph
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