Wednesday, August 05, 2020

Indians Flood AirAsia's WhatsApp ChatBot, Questioning Safety Lapses Alleged by YouTuber Pilot

New Delhi: AirAsia India came under scrutiny last month for safety lapses alleged by a pilot who is also a famous YouTuber with millions of followers. Soon after the pilot claimed he was suspended for raising safety standard issues within the airline, India's aviation regulator issued a show-cause notice to the airline.

Days after the airline AirAsia India introduced its website's virtual assistant "Ava" on WhatsApp, not only have Twitter users started flooding it with questions on safety lapses, but they have also shared screenshots of the replies on Twitter.

YouTuber and pilot Gaurav Taneja, famously known for his YouTube channel "Flying Beast", triggered a wave of queries with his post on AirAsia's advertisement about the WhatsApp chatbot.

​While some made jabs at the airline by stating that they need human intelligence to answer these queries, others simply mocked it for "not understanding the questions".

​Others shared memes about the chatbot that mocked its auto-generated replies.

​In June, the AirAsia India YouTuber-pilot accused the airline of compromising safety standards on three parameters - "unfavourable" sick leave policy, deploying 98 percent Flap 3 landings to save fuel, and violating COVID-19 flying norms - in a YouTube video titled "Reasons behind suspension from my pilot job".
04/08/20 Pratibha Sharma/Sputnik
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