Monday, September 14, 2020

Pune airport opens 24-hr help desks for flyers

Pune: Two help desks, one in the departure area and other at the arrival, have been opened by the Pune airport authorities to help flyers with queries.
“Flying is complicated owing to the new regulations. Many passengers have queries regarding flights, connecting flights and way to go about in the airport. The help desks will be helpful for them,” an airport official told TOI.
Pune airport director Kuldeep Singh said the help desks created fresh jobs for many.

“The contagion has had a debilitating impact on the economy. Businesses are down and people are losing their jobs. But we are creating new jobs and improving passenger facilitation. Passengers can easily get their airport-related queries answered. Twenty-one new jobs have been created at the airport. The help desk is available round-the-clock in three shifts,” the director said.

Flyers at times are confused about flights as the number of flights and destinations from and to the airport has come down. There are queries related to quarantine. Many come to or fly off from Pune for two to three days and always have queries about quarantine. After arriving in Pune, many are concerned about public transportation.
14/09/20 Joy Sengupta/Times of India
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