Chhatrapati Shivaji Maharaj International Airport (CSMIA) commemorates seven fruitful years of operations of Terminal 2 on Feb. 12. Since its inception in 2014, the terminal has aided in the holistic development of the airport and further enhanced its growth through its exemplary architecture, advanced technological developments and various exceptional initiatives to create a benchmark for passenger experience in the aviation industry. Passenger experience at the airport has been of utmost importance and thus, CSMIA has been setting new standards in the aviation industry through its Terminal 2. The airport has enhanced its terminal experience over the years where it has introduced various initiatives to cut down wait time at the airport and let passengers make the most of their dwell time at the terminal.
In the past seven years, the airport has witnessed an inclined trajectory in passenger traffic where CSMIA from the inception of its terminal has witnessed a total of approximately over 2.6 billion passengers. The terminal catered to an approximate 36.6 million passengers in its first year of operations, i.e. FY14-15, as compared to FY19-20 where it catered to over 45.9 million passengers observing a growth of 25 percent. CSMIA has maintained steady growth in its passenger traffic; even during the pandemic outbreak, CSMIA’s T2 remained operational, catering to a total of over 5.9 million passengers (May-December) in 2020. With the resumption of domestic flight operations in May; the terminal has already obtained 50 percent of its pre-COVID-19 domestic levels and expects to bridge the gap by 2022-23. The Runway Occupancy Time (ROT) has reduced significantly to an average of 52 seconds in FY19-20. Furthermore, the airport observed a growth in its ATMs from 269,456 in FY14-15 to 304,675 ATMs in FY19-20.
CSMIA has also witnessed a rise in routes through the terminal from when it used to provide 87 destinations in 2014. In the wake of the pandemic, the airport will continue to focus on connectivity by adding new domestic and international destinations by engaging with existing and new airline partners.
With the vision to become one of the world’s best airports, CSMIA has been working towards elevating its facilities and services to create a seamless passenger journey at the airport. The airport’s T2 has become a major gateway offering exceptional infrastructure facilities aiding in introduction of pioneering services and advanced technology. The airport bought in various firsts such as the introduction of the fully-automated check-in process generating boarding pass and baggage tag through Common Use Self Service (CUSS) kiosks along with extended check-in facility located at host of five-star hotels in the city, Self-Baggage Drop Counters, personalized meet and greet services through Pranaam that attends to all the needs at the airport, ensuring smooth and stress-free travel, amongst others over the years. This transformative journey has seen the conversion of passenger experience from functional to seamless and self-reliant. Since the outbreak of the COVID-19 pandemic, the airport has worked diligently towards creating a contactless experience in promotion of health and safety at the airport. Some of the developments undertaken by the airport at T2 in this regard include the introduction of a QR-code based technology that enables passengers to scan the code and remote control the kiosk from their phone to complete their check in process, thereby creating a contactless check-in experience.
11/02/21 AviationPros
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