Monday, March 15, 2021

Baggage pilferage allegations: SpiceJet investigating incident on Dubai-Delhi flight

Low-cost airline SpiceJet has said it's investigating allegations of pilferage and broken baggage locks of passengers on its March 11 flight SG178 from Dubai to Delhi.

The move comes after a video started making the rounds of social media platforms, showing passengers standing by the luggage carousel at Delhi airport to collect their checked-in baggage, and complaining of contents of their bags missing.

Many of them alleged that their belongings have been stolen.

In a response to Moneycontrol's query, a SpiceJet spokesperson said: “This is with regards to a video on social media regarding alleged pilferage and broken baggage locks on SpiceJet flight SG178 from Dubai to Delhi on March 11. While SpiceJet takes this matter very seriously and is investigating it thoroughly, we want to clarify that not even a single passenger travelling on the said flight has filed a complaint of theft. SpiceJet reserves the right to take appropriate legal action against anyone trying to deliberately tarnish its image and mislead the public through fake videos/news on social media or on other platforms.”

Industry observers have often advised against keeping valuables in check-in baggage. Customers should instead use the hand baggage for keeping valuables like jewellery, passport and laptops.

While that doesn't mean these incidents shouldn't be investigated, the chances of getting back the stolen items are slim. "It is mainly because one can't monitor when luggage is loaded or dropped," said a senior industry executive.


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