Chandigarh: The District Consumer Disputes Redressal Forum, Chandigarh, has directed an airline to pay a compensation of Rs 20,000 to an 83-year-old woman for leaving her unattended in Dubai for 12 hours without food and water while she waited for the delayed flight. The commission also directed the company to reimburse Rs31,850 being the cost of the cancelled one-way ticket.
In her complaint, Krishna Malhotra (83) said she purchased an air ticket of Etihad Airline for to-and-fro journey from New Delhi to Sydney (Australia) and Sydney to New Delhi after paying Rs 63,700. She said a special request was made to provide her a wheelchair. She started her journey from New Delhi to Sydney on January 1, 2019. When the flight reached Abu Dhabi, she was told that the connecting flight from Abu Dhabi to Sydney was delayed by one hour. Later, she was informed that the flight was delayed by approximately 12 hours and was rescheduled to depart at 9:40 am (Abu Dhabi time).
Krishna alleged that when she asked for some hotel accommodation, she was dumped at some hotel lounge. She alleged that she was not provided any room, food or water by the hotel authorities and she was forced to sit in the lounge area. She complained to the hotel reception about her being suffering from headache and backache, but the receptionist did not accommodate her in any manner.
04/07/21 Ramkrishan Upadhyay/Tribune
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