Saturday, October 09, 2021

Uttar Pradesh: Consumer panel orders airlines to pay Rs 85.5 lakh to traveller for deboarding him

Kanpur: The State Consumer Disputes Redressal Commission, Lucknow, on Thursday asked flight operator Indi-Go to pay Rs 85.5 lakh as compensation and damages to the complainant Vinay Shankar Tiwari for 'deficiency in service and unfair trade practice’.

Member of the redressal commission Rajendra Singh in his order stated that the flight operator should pay Rs 35 lakh as compensation, Rs 50 lakh for mental agony and harassment and Rs 50,000 as the cost of the case along with interest at the rate of 10% per annum.

Tiwari had booked an air ticket from Lucknow to Delhi through Cleartrip on April15, 2013. His PNR no. was ERBVLS of IndiGo Flight No. 6 E -141 while the departure time was 10.50 am. He reached Amausi airport and checked in the flight and occupied his allotted seat No 5A.

Just before the take-off, the cabin crew of IndiGo informed him that his ticket had been cancelled and rudely deported him from the flight. Tiwari inquired from Cleartrip and was informed that on their side there was no cancellation of the ticket. Further inquiry from IndiGo revealed that one Shailendra had cancelled the ticket in the morning at 7.38am.

The commission held that if it was presumed that the ticket was cancelled at 7.38am, why did they allow Tiwari to check in. IndiGo airlines neither submitted the mobile number of the said person nor a screenshot of any message to Tiwari.

09/10/21 Anant Shekher Misra/Times of India

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