Pune: The closure of Pune airport later this month and the resultant cancellation of flights has landed several flyers in trouble with many of them complaining of difficulties in getting refunds from airlines or in rescheduling bookings.
Several customers pointed out that they have spent hours trying to reach customer care lines, but the airlines are not forthcoming in providing an alternative travel date and are even warning them that a ‘cancellation fee’ will be charged if they opt for a refund.
In many cases, customers who had booked to travel during the October 16-30 closure period are still awaiting communication from airlines. Some have even resorted to raising the matter on social media platforms.
Kanish Dagar, a student, posted his predicament on social media and blamed the airline for harassing him by not rescheduling his flight or providing him with a full refund. “I am a student and due to Pune Airport closure I needed a full refund or a free reschedule. Both are being denied to me. I was told that rescheduling will come at a cost,” Dagar wrote.
Sachin Almal, who had three Pune-Delhi bookings with SpiceJet for October 16, said he kept calling the helpline hoping to reschedule the journey for October 15, but couldn’t get through. When he posted the issue on social media, he was told by the airline that they were dealing with a flurry of calls and that he must keep trying. “Later, the airline did reschedule the flight as per my request,” he said.
08/10/21 Indian Express
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