Monday, January 09, 2023

Can Air India flyers avail unlimited alcohol? Here’s what airline’s liquor service policy says

The liquor policy of Tata Group-owned Air India is under lens after an inebriated male flyer allegedly urinated on a woman co-passenger onboard its New York to Delhi flight. In the aftermath of the incident, Air India issued an apology, acknowledging that the matter could have been handled better.

The incident of a drunk man urinating on a co-passenger has raised questions over how much alcohol is served onboard Air India flights. India Today accessed the airline’s policy that states how much alcohol can be served to a passenger before they are cut off, as well as policies regarding providing additional drinks.

The airline’s policy says “drunken passengers are a danger to themselves and others when on board the aircraft”. Air India has a policy in place to “prevent any Air Rage caused due to alcoholism”.

Here’s what Air India’s guidelines for liquor service states:

Flyers should be served liquor at their seats only. Consumption of liquor brought by a passenger should be discouraged.

Only one drink should be served at a time, with one drink being defined as a 12-ounce beer, a full glass of wine or champagne, or one miniature bottle of liquor.

No alcohol should be served to those under 18 years of age.

On flights with a duration of less than four hours, no more than two drinks should be served to the passenger.

There must be a break of at least three hours before serving additional drinks once three drinks are served to the passenger. Notably, the airline policy mentions that these restrictions may not apply to passengers travelling in business class.

Cabin crew are advised to stop the service of liquor to intoxicated passengers.

The above liquor policy has come under scanner in the aftermath of a drunk man peeing on a co-passenger. The airline officials have said that Air India doesn't serve unlimited alcohol to passengers on long-haul flights. There is a quota, which is determined by the passenger's class of travel.

The airline is currently revisiting the policy after last week's public statement from CEO Wilson Campbell, Air India officials said.

09/01/23  Poulomi Saha/India Today

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