Tuesday, May 09, 2023

Passengers of cancelled Go First flights await refund

With crisis hit Go First airline filing for bankruptcy and with the DGCA directing it to immediately stop bookings and sale of tickets, domestic flyers are the ones being stranded yet again.

Even as it became clear in the weeks up to its voluntary insolvency filing that Go First's mounting troubles were not going away, the budget airline did not take steps to inform passengers in a timely manner that their scheduled flights likely to be cancelled.

One passenger that Deccan Herald spoke to said that she received a phone call informing her that her Go First flight had been cancelled only 8 hours prior to departure. The passenger, who did not wish to be named, said that Go First executives called her at 3 pm on May 2 to inform her that her 11 pm Bombay-Bengaluru flight had been cancelled. She had booked her ticket a day prior, on May 1, when the airline was still selling tickets, despite its financial woes being no secret. When the passenger checked her flight status early morning on the day of departure, everything seemed fine - the flight was still scheduled to take off on time.

However, when the airline's executives called her at 3 pm, it was to inform her that her flight had been cancelled and that she had two options available - either avail a full refund or board the flight scheduled 3 days later, on May 5.She was told that no earlier flight was available and that the airline wouldn't be able to help her in any other way. Stranded, when the passenger checked for other flights on the same route, she was surprised to see that the average price was Rs 28,000, one-way. She was then forced to book a bus ticket, which too was seeing a price surge and ended up costing her Rs 3,300 per seat. 

The passenger still hasn't received her refund, a total of Rs 12,000 for two seats, from Go First. When she called the airline's customer support last, she had to wait for 20 minutes to be put in touch with an operator, only to be told that the refund process had been "initiated" and that it would take "five to seven days to reflect" in her bank account.

08/05/2023 Deccan Herald

To Read the News in full at Source, Click the Headline


Post a Comment