SpiceJet Denies Boarding To Couple With ThreeDay-Old Baby At Darbhanga Airport

A couple from Bihar’s Darbhanga had to shell out Rs 33,000 to hire a car to reach Delhi after SpiceJet refused to allow them to board a flight with their three-day-old baby. 

The couple had booked three tickets, including one for the newborn, for Rs 12,066 to see the husband’s father who was undergoing treatment at Sir Ganga Ram Hospital in Delhi. The couple stated that they mentioned the age of the baby at the time of booking but were stopped at the check-in counter by the airline staff. 

The couple even produced a fitness certificate of the baby issued by a renowned paediatrician in the city but the SpiceJet staff did not allow them to travel with the baby. The SpiceJet officials said that according to the company guidelines, only a newborn above seven days can travel in the plane following which the couple had no choice but to take a car and complete their journey by road. 

 SpiceJet assured the couple a full refund of the ticket amount and asked them to email for the same. However, the couple said that they have not received the refund yet despite emailing. Director of Darbhanga Airport Satyendra Jha said that the SpiceJet official did not allow the passengers to travel by plane therefore the airport staff was unable to help the couple. 

 25/07/2023 Imran Zafar/Jagran

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Categories: Spicejet Jul 2023