As Air India begins the search for a new CEO after the resignation of Campbell Wilson, Tata Group chairman N Chandrasekaran has sought to steady nerves within the airline, urging employees to stay focused on result-oriented execution and not get upset by criticism.
Addressing staff and top management days after Wilson’s exit amid multiple headwinds, Chandrasekaran acknowledged that the airline is “going through a challenging phase” but emphasised that its long-term prospects remain strong.
“Take pride in what is being done, feel proud of yourself, don’t get distracted. Criticism will always be there but take it objectively. Don’t get upset; there is no progress without criticism. If the core message of the criticism is justified, fix it,” he told the employees.
Since Tata Group reacquired Air India in 2022, the airline has embarked on an ambitious turnaround strategy encompassing fleet modernisation, mergers, and global expansion. However, the transformation journey has been accompanied by persistent challenges, including financial pressures, regulatory scrutiny over safety and crew fatigue violations, and operational bottlenecks. Most notably, the Ahmedabad air crash continues to cast a long shadow over the airline, intensifying scrutiny of its safety practices.
Chandrasekaran stressed that the immediate priority must be disciplined execution.
“Our focus should be on what is within our control, where we can improve, be precise on costs and remain grounded in the reality of the situation,” the Tata Group Chairman advised staff.
10/09/2026 Ajmal Abbas/India Today
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