While holding Air India Express guilty of deficiency of service, the District Consumer Disputes Redressal Commission, Chandigarh, has directed it to pay a compensation of Rs 15,000 and refund Rs 1,26,771, along with an annual interest to a senior IAS officer.
The officer had alleged that he, along with his family, was denied boarding at the Dubai airport.
In a complaint filed with the commission, senior IAS officer Veerendra Kumar Meena, a resident of Chandigarh, said that he, his wife and son visited Dubai for a vacation from June 9, 2024, to June 17, 2024.
For their return journey, they had booked tickets on an Air India Express flight scheduled to fly from Dubai to Amritsar. These tickets were purchased through a travel agent at a cost of Rs 18,420 per person.
Rana Gurtej Singh, counsel of complainant, said that the scheduled departure time for the flight was 8:50 am on June 17, while boarding was scheduled to commence at 7:50 am. The family arrived at Dubai International Airport approximately two and a half hours prior to the scheduled time.
They had completed the check-in formalities, obtained their boarding passes and deposited their luggage. The boarding passes clearly indicated that the gate would close at 8:25 am that is, 25 minutes prior to the flight's departure. They arrived at the boarding gate well within the allotted time however, the airline's ground staff stopped them, claiming that the boarding process had already concluded.
13/05/2026 Ramkrishnan Upadhyay/Tribune
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