A post going viral on X has brought attention to a recent health-related incident on an IndiGo flight. X user and social worker Shubham Kushwaha alleged that during a recent flight from Raipur to Delhi (IndiGo flight 6E6313), a crew member denied a diabetic passenger access to the washroom "despite sufficient time before landing."
The user further claimed, "When requested, she misbehaved with the passenger." According to the post, the request to use the washroom was made at 6:15 pm, and the flight landed at 6:35 pm.
The post also alleged, "After deplaning, she still didn't allow the passenger to use the washroom. Who takes responsibility for such behaviour by flight attendants towards passengers? Passengers deserve dignity and respectful treatment, not arrogance."
IndiGo and the Ministry of Civil Aviation responded to the complaint on X.
The Ministry of Civil Aviation said, "Dear Sir/Madam, the inconvenience caused is deeply regretted. Please share your airline name, PNR number, full name and phone number via direct message for resolving the issue. Regards, Ministry of Civil Aviation."
IndiGo commented, "We have spoken to Mr Deepak and truly regret the inconvenience caused to him. We are getting this checked and will share an update. - Team IndiGo."
15/05/2026 Jigyasa Kakwani/NDTV
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