There is nothing quite as disruptive as the sinking feeling of a last-minute flight cancellation. When airlines cancel services without adequate passenger support, the immediate fallout can leave travellers upset. One such incident involved a woman who booked an IndiGo flight via MakeMyTrip for her journey from Mumbai to Bali and back. The woman, Kanika Mohan Saxena, who works as the VP Digital for Vodafone, shared a lengthy post on LinkedIn highlighting the ordeal she allegedly endured after the airline cancelled her flight multiple times.
In her post, the passenger mentioned that she had booked return tickets from Mumbai to Bali for travel on July 3. The total transaction value was Rs 1,02,928, according to payment screenshots shared by her.
However, she revealed that she received a notification from the airline last week stating that the IndiGo flight had been cancelled and her itinerary had been replaced with an alternative option involving an 18-hour layover. As the arrangement seemed “not viable” to her, she reached out to customer care for assistance.
Despite being informed that there were no alternative options available, Kanika said her travel agent identified other flight options, after which she was rebooked on a Mumbai–Singapore–Bali route. However, that flight was also cancelled.
“A few days later (Friday), that itinerary was again rescheduled/cancelled…I then spent hours on calls with customer service trying to find a resolution at IndiGo. During these conversations, I was informed that I would receive a full refund because the cancellation originated from the airline and not from me,” she wrote, adding that the MakeMyTrip chatbot also confirmed a full refund.
There is nothing quite as disruptive as the sinking feeling of a last-minute flight cancellation. When airlines cancel services without adequate passenger support, the immediate fallout can leave travellers upset. One such incident involved a woman who booked an IndiGo flight via MakeMyTrip for her journey from Mumbai to Bali and back. The woman, Kanika Mohan Saxena, who works as the VP Digital for Vodafone, shared a lengthy post on LinkedIn highlighting the ordeal she allegedly endured after the airline cancelled her flight multiple times.
In her post, the passenger mentioned that she had booked return tickets from Mumbai to Bali for travel on July 3. The total transaction value was Rs 1,02,928, according to payment screenshots shared by her.
However, she revealed that she received a notification from the airline last week stating that the IndiGo flight had been cancelled and her itinerary had been replaced with an alternative option involving an 18-hour layover. As the arrangement seemed “not viable” to her, she reached out to customer care for assistance.
Despite being informed that there were no alternative options available, Kanika said her travel agent identified other flight options, after which she was rebooked on a Mumbai–Singapore–Bali route. However, that flight was also cancelled.
“A few days later (Friday), that itinerary was again rescheduled/cancelled…I then spent hours on calls with customer service trying to find a resolution at IndiGo. During these conversations, I was informed that I would receive a full refund because the cancellation originated from the airline and not from me,” she wrote, adding that the MakeMyTrip chatbot also confirmed a full refund.
However, she later received a message stating that only Rs 67,334 would be refunded.
11/06/2026 NDTV
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