A SpiceJet employee has been suspended after a heated verbal altercation with passengers at Bagdogra Airport in West Bengal following the cancellation of a Delhi-bound flight. Videos of the confrontation, which have since gone viral on social media, show angry passengers arguing with airline staff as security personnel attempted to defuse the situation.
The incident occurred on June 13 after SpiceJet flight SG 151 from Bagdogra to Delhi suffered repeated delays before being cancelled. According to passengers, the flight, originally scheduled to depart at 4.10 pm, was delayed several times during the day before travellers were informed late in the evening that it would not operate.
Passenger Noman Shaikh alleged that the airline failed to adequately assist stranded travellers. “We were informed that the flight would depart at 10 pm. However, later in the evening, we were told that it had been cancelled,” he said. He also claimed that passengers were served poorly prepared food and that no accommodation arrangements were made after the cancellation, further fuelling frustration among those affected.
In a statement, SpiceJet said the disruption was caused by operational challenges arising from adverse weather conditions. The airline explained that the aircraft had earlier been diverted to Kolkata due to bad weather, resulting in significant delays and eventually forcing the cancellation of the flight. “Due to this unpredictable cancellation, some of the irate passengers and our staff members got involved in a verbal altercation,” the airline said.
SpiceJet confirmed that disciplinary action had been taken against the employee seen in the video. “She has been served with immediate suspension of services and sent to refresher training,” the airline said, while expressing regret for the inconvenience caused to passengers.
17/06/2026
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