Why GoAir is going after former MD Wolfgang Prock-Schauer, IndiGo's prized catch

When no-frills airline IndiGo’s recently appointed chief operating officer, Wolfgang Prock-Schauer, left his previous employer, GoAir—after months of constant disagreements with the airline’s promoters at the Wadia Group—he may have thought he was closing a chapter in his career.

But Prock-Schauer hasn't finished his business with GoAir yet. The airline sued its former managing director in the Bombay High Court for alleged theft of confidential information within a week of him joining rival IndiGoNSE -0.36 %, Mint reported citing court documents.

A GoAir lawyer submitted sealed documents he said belonged to his firm and were stolen by Prock-Schauer, according to the Mint report. Citing an order, the report said Prock-Schauer’s lawyer said he would not “use and/or copy and/or publish and/or disclose any of the confidential information, trade secrets and/or know-how belonging to GoAir”. Subsequently, on 14 March, the court allowed Prock-Schauer’s lawyer to inspect the documents on condition that they be kept confidential, the report said.

According to the report, at the last hearing on 27 April, senior counsel Janak Dwarkadas appearing for Prock-Schauer said, “During the last court hearing, we parted with the belief that the petitioners wanted to settle the case but now the company don’t want to settle. If the company had indicated this earlier, we would have gone ahead with the matter.” The court will hear the matter again on 15 June.

Prock-Schauer had joined GoAir as CEO in June 2015 and was its managing director since April 2016. IndiGo is his third airline employer in India, after Jet Airways and GoAir — no other executive has worked in as many Indian carriers in top management positions. The Austrian has been the chief executive of British Midland International and Air Berlin (Germany/UK) in the past.

Citing sources, ET had reported in February that starting April-May 2017, there were disagreements between chief executive Prock-Schauer and the Wadias over issues of yields and induction of foreign pilots as commanders for the airline’s new Airbus A320 planes.
Wadias were unhappy about some new routes started by Prock-Schauer that were not making money, said some of the people ET had spoken to. The promoters were also not pleased with his decision to induct expatriate commanders, the people said, as that would inflate the salary bill for the airline. A foreign pilot gets up to twice the salary of his Indian peer.
GoAir hired about 40 expatriate commanders last year. Some people also supported Prock-Schauer, saying GoAir’s revenue per available seat kilometre — a measure of operational efficiency — was best in industry during April-June. “On the issue of pilots, there is no doubt that expatriates come at higher salaries, not conducive for a low-fare carrier. But GoAir had promoted and upgraded as many first officers as it could and there was no more room. Also, it’s common knowledge that there is a dearth of commander pilots in India,” a pilot at the airline, supporting the decision to induct foreign pilots, told ET in February.
30/04/18 Economic Times

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Go Air sues its former MD Prock-Schauer for stealing data

Wolfgang Prock-Schauer, who left Go Air and joined IndiGo in February 2018 as COO has been sued by its former employer in the Bombay High Court for allegedly stealing confidential data.  As per the court's document, the alleged theft of information occurred within a week of him joining IndiGo.

As per the report, a 13 February court order shows that a GoAir lawyer had submitted sealed documents he said belongs to his firm and were stolen by Prock-Schauer. According to the order, Prock-Schauer’s lawyer said he will not “use and/or copy and/or publish and/or disclose any of the confidential information, trade secrets and/or know-how belonging to GoAir”.

Later on 14 March, the court had allowed Prock-Schauer’s lawyer to inspect the documents on the condition that they are kept confidential. The latest hearing on the matter was held on 27th April, where it was highlighted that the company doesn’t want to settle. Next hearing will be on 15th June.

 At the latest hearing, senior counsel Janak Dwarkadas appearing for Prock-Schauer said, “During the last court hearing, we parted with the belief that the petitioners wanted to settle the case but now the company doesn’t want to settle. If the company had indicated this earlier, we would have gone ahead with the matter.”

Prock- Schauher had joined Go Air in June 2015 as it’s CEO and later in April 2016, he was appointed as the Managing Director. Recently, in February he had left Go Air on a sour note. His final months at the company were said to be marked by constant disagreements with the airline’s promoters at the Wadia Group. Apparently, there were disagreements between him and the Wadias over issues of yields and induction of foreign pilots as commanders for the airline’s new Airbus A320 planes.
29/04/18 Drishti Pant/People Matters

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Fly to Europe at 30% discount with Jet Airways; grab Rs 1,304 flight ticket offers on Go Air

With Jet Airways latest offer, you can now spend the summer in Europe at affordable prices. Jet Airways’ latest offer called ‘Europe On Sale!’ provides up to 30% discount on to select destinations in Europe. The airline major is offering up to 30% discount on base fare in Economy from India to select destinations in Europe on flights operated by Jet Airways and our partners Air France and KLM Royal Dutch Airlines. “Applicable on one way and return journeys, the offer is applicable for tickets purchased between Apr 17, 2018 and Apr 30, 2018.

According to the terms and conditions available of its website, the outbound journey must commence between Oct 10, 2018 and Dec 15, 2018 and the inbound journey must commence on or after Jan 15, 2019. “Jet Airways reserves the right at any time, without prior notice to add, alter, modify, change or vary all or any of these terms and conditions or to replace wholly or in part, the above offer by another offer, whether similar to above offer or not, or to withdraw it altogether,” the company said on its website.

Domestic airline Go Air is also providing exciting offers for holiday goers back home. In its ‘Fly with Go’ sale, the airline is providing all inclusive tickets for as low as Rs 1,304. Some attractive routes for which the offer is applicable includes Bagdogra to Guwahati (Rs 1,304), Ahmedabad to Mumbai (Rs 1,608), Goa to Hyderabad (Rs 1,799), Leh to Delhi (Rs 1,800), Kolkata to Bhubaneswar (Rs 1,810). The company is also offering a 10% discount for users of the Ga Air app.   “Use GOAPP10 and get up to 10%* off on bookings through the GoAir app. Hurry, offer valid until May 2nd, 2018. Book Now!” the company said on its website.
30/04/18 Financial Express

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Pilots report A320neo engine ‘sluggish' while revving to avoid close call in air

New Delhi:  In the latest incident involving Pratt & Whitney (PW) engines for the Airbus A320 Neo, one of them was reported to be "sluggish" when the aircraft needed it to rev to veer away from another plane dangerously close to it. The planes flew safely away from each other, but the pilot filed a report about this alleged under-performance and the Indian aviation regulator is probing it.
The incident happened on Monday afternoon when IndiGo's 6E 6488 (VT-IGK) was flying from Kolkata to Delhi and GoAir G8 585 was on its way from Mumbai to Patna. While the GoAir A320 new engine option (Neo, VTWGE) was descending from 37,000 feet to 33,000 feet and IndiGo's A320 (not a Neo) was at 36,000 feet in Varanasi airspace, the two planes breached minimum separation and came uncomfortably close.
Modern aircraft have traffic collision avoidance systems (TCAS) equipment that issue two types of advisories to pilots: traffic advisories (TAs) and resolution advisories (RAs). In the first step, a TA is issued to give an advance warning to crew of two planes that they are headed in the same direction. In the second stage, RA asks crew to take evasive action to avoid mid-air collisions.
27/04/18 Saurabh Sinha/Times of India

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IndiGo, GoAir resume full A320neo ops

IndiGo Airlines  and GoAir have resumed flights of all Airbus A320neo aircraft previously grounded due to issues related to Pratt & Whitney PW1100G engines, PTI newswire has reported.

In mid-March, the Indian Directorate General of Civil Aviation (DGCA) issued an order to each of the LCCs grounding eight of IndiGo's A320neos and three of GoAir's aircraft of the type. The move was a reaction to the Emergency Airworthiness Directive (EAD) issued in February by the European Aviation Safety Agency (EASA) that warned of In-Flight engine Shut-Downs (IFSD) and Rejected Take-Off (RTO) events for select Pratt & Whitney PW1100 Geared Turbo Fan-powered A320neo/A321neo aircraft.

According to carriers' officials, all of the previously grounded aircraft had their engines replaced and are now back in active service.
24/03/18 ch-aviation

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GoAir Low Fare Wednesday Offer: Flight Tickets From Rs. 1,697 On Select Routes

GoAir has announced discounts on flight tickets on select routes under a new promotional offer. Called 'Low Fare Wednesday', GoAir's scheme is open for a limited period, offering flight tickets from an all-inclusive Rs. 1,697, according to the airline's website - goair.in. GoAir time and again announces "affordable flight tickets" under its 'Low Fare Wednesday' series of offers, which usually open for bookings on Wednesdays. While the lowest starting airfare offered under the Low Fare Wednesday scheme is Rs. 1,697 on frights from Lucknow to Delhi, GoAir is also offering tickets starting at Rs. 1,849 on flights from Hyderabad to Goa, and Rs. 2,625 for those taking off from Bengaluru to Mumbai, among other fares and routes, according to the GoAir website.

ere are five things to know about GoAir's Low Fare Wednesday scheme, offering flight tickets at Rs. 1,697

1. Destinations: GoAir's offer is applicable on flights to destinations including Delhi, Goa, Mumbai and Pune.

2. Last date: Fares offered under the scheme are applicable till May 25, 2018, according to GoAir.


3. Airfares: Fares are valid across select fare types. GoAir is also offering fares starting at Rs. 2,763 on flights from Mumbai to Nagpur, and Rs. 2,918 on those from Delhi to Ahmedabad, among others.

4. Flight seats: Without divulging the total number of seats offered under the Low Fare Wednesday scheme, GoAir mentioned that only "limited seats" were available.

5. Standard cancellation and rebooking policy is applicable and group discounts are not applicable on the Low Fare Wednesday offer, GoAir said. "Other terms and conditions and limitations of liability applicable as per 'Citizen's Charter' displayed on www.GoAir.in," GoAir mentioned.
25/04/18 NDTV

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GoAir, AirAsia India Latest Offers: Flight Tickets Under All-Inclusive Rs 1,400

Airlines GoAir and AirAsia India have announced flight tickets priced under Rs. 1,400 in limited-period offers. While GoAir is offering flight tickets priced from an all-inclusive Rs. 1,304, AirAsia India is offering flight tickets from Rs. 1,399. Discounts on flight tickets from both the airlines come weeks ahead of summer vacations in schools. GoAir's discounts on flight tickets can be availed till May 2, while AirAsia India's offer is open till May 6. Discount offers on flight tickets from AirAsia India and GoAir comes in the wake of robust growth in passenger traffic registered in the past few months. Domestic air passenger traffic rose 28.03 per cent year-on-year in March, with domestic carriers flying 1.15 crore passengers, data from aviation regulator DGCA showed.

GoAir flight tickets starting at Rs. 1,304

Under its scheme, GoAir is offering tickets starting at an all-inclusive Rs. 1,304 on flights from Bagdogra to Guwahati, according to the airline's website - goair.in. GoAir's limited-period offer is applicable on destinations including Mumbai, Delhi, Pune, Bengaluru, Goa, Kolkata, Hyderabad and Guwahati. Some other discounted flight tickets offered under the scheme include flights from Guwahati to Bagdogra starting at Rs. 1,364, from Ahmedabad to Mumai starting at Rs. 1608, according to its website.

Without divulging the total number of seats offered under the scheme, GoAir said: "Limited seats only."

Fares are valid across select fare types and group discount is not applicable on this offer, GoAir mentioned, among other terms and conditions.

A search on the GoAir bookings portal on Tuesday showed tickets for a flight from Bagdogra to Guwahati early next month available for booking at Rs. 1,304.

GoAir is also offering a 10 per cent off on bookings made through its mobile app. To avail this discount, the booking is required to be made using promotion code 'GOAPP10'.

AirAsia India flight tickets starting at Rs. 1,399

Under its scheme, AirAsia India is offering flight tickets starting at Rs. 1,399 on flights between Ranchi and Kolkata, between Kochi and Bengaluru, and between Kolkata and Bhubaneswar, among other routes and fares. The airline is also offering flight tickets from an all-inclusive Rs. 1399 on one-way journeys between Guwahati and Imphal, between Hyderabad and Bengaluru, between Bengaluru and Kochi, and between Bengaluru and Chennai, according to its website.

AirAsia India's offer is applicable on destinations such as Bengaluru, Goa, Kolkata, Chennai, Hyderabad and Ranchi, according to its website. AirAsia India's offer is valid on travel till October 31, 2018, it noted.
24/04/18 NDTV

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Gang posing as airline hiring staff dupes youth of Rs 2 lakh

New Delhi: A network of fraudsters who duped several youths seeking a job in the aviation industry is on the radar of Delhi Police. A probe was initiated after a youth complained of being duped of approximately Rs 2 lakh by men posing as recruitment agents for GoAir.
The complainant, Prabhat Chaudhary (19), told police that he was contacted by two people through an online job portal in December 2017 promising to get him a job as a cabin crewmember.
Chaudhary met the two men in a hotel at Mahipalpur in southwest Delhi on January 3 where he was asked to pay Rs 3.10 lakh. “I agreed to pay them only after getting selected. They agreed and took me to the airline’s office at Terminal 2 of IGI airport where a person took my interview,” he added.
The next day, the youth got a mail from the airline’s “recruitment department” informing him that he has been selected for the job. Chaudhary forwarded it to an email ID provided on GoAir’s website to seek confirmation regarding his selection. However, he claimed that he didn’t get any reply. When he sent another mail, he got a call from a woman who introduced herself as the HR head. She said that he would be soon told about the mandatory medical check-up.

The victim said that the “recruitment agents” took him to a private pathology lab in Janakpuri for medical examination. He met other candidates there and after getting assured handed over Rs 1.5 lakh to the recruitment agents. He promised to give the remainder amount when the training starts.
“They told me that the training would be done in Jammu, but when I researched I found that the airline had no base there. When I raised the question, they offered to take me to the airline’s Mumbai office for another interview,” the youth said, adding that the men paid for his air tickets.
The youth was taken to the GoAir office in Worli in Mumbai, but no interview took place. Later, Chaudhary got a mail stating that the training base had been shifted to Udaipur due to “geological conditions”.
“I received an air ticket for Udaipur and upon reaching I was boarded in a hotel along with other candidates. A man claiming to be an HR representative soon came and asked for Rs 50,000 as security deposit. When I offered a demand draft, they refused and asked for cash,” the complainant said.
He stayed in the hotel for three days, but no one from the company turned up. Later, the phone numbers of the agents was found switched off. He returned to Delhi and lodged a complaint at Vasant Kunj (north) police station.
24/04/18 Times of India

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GoAir, Jet Airways, AirAsia Offer Discount On Flight Tickets On These Routes

Airlines are showering discounts on domestic and international flight tickets which can be easily availed from respective airline's website/app. GoAir is offering domestic flight tickets starting at an all-inclusive price of Rs. 1,304. While Jet Airways is offering 30 per cent discount on base fare in economy flights flying from India to select destinations in Europe. AirAsia India is offering up to 20 per cent discount on base fares of all domestic flight tickets. On international front, AirAsia is offering 60 per cent discount offer.

GoAir airline is offering domestic flight tickets starting at an all-inclusive price of Rs. 1,304 under its 'More destinations, Low Fare' offer. Customers willing to avail GoAir's special offer can book flight tickets till May 2, 2018.  Also an additional 10 per cent discount is available on bookings through GoAir app by using the code GOAPP10.

In another offer, the carrier is offering up to Rs. 2,000 value back on its domestic flight tickets under its 'Summer offer'. GoAir has partnered with ZoomCar, Xoxoday, Paytm and HDFC Bank to give the value back of up to Rs. 2,000 on domestic flight tickets. GoAir is giving maximum discount of up to Rs. 1,200 or 12 per cent whichever is lower on Zoomcar drive and Rs. 1000 discount on Xoxoday on a minimum purchase of Rs. 2,000. Under this offer, GoAir is offering 5 per cent cashback on payment via Paytm wallet. Also 10 per cent discount is available on booking through HDFC Bank debit and credit cards.

Jet Airways is offering 30 per cent discount on base fare in economy flights flying from India to select destinations in Europe. In order to avail this new promotional offer, one should book the tickets by April 30, 2018. The travel period of Jet Airways' special sale offer for outbound journey starts on October 10, 2018 and ends on December 15, 2018. For inbound journey, the travel period starts from January 15, 2019.

In another scheme, Jet Airways is also offering premiere flight  tickets at a starting price of Rs. 6,808 under its 'Book Early, Save More' promotional scheme. Tickets must be purchased a minimum of 30 days prior to departure in order to avail this scheme. Tickets are valid for 12 months from the date of commencement of journey.

AirAsia India is offering up to 20 per cent discount on base fares of all domestic flight tickets. Bookings for AirAsia India's discount offer are open till April 22, 2018. The travel period of AirAsia India's offer ends on October 31. AirAsia is also offering up to 60 per cent discount on base fares of all international flight tickets. An additional discount of up to 20 per cent is available on picking a seat during the flight booking on international route.
22/04/18 NDTV

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Flyer dies after cardiac arrest

Pune: A sexagenarian passenger suffered a at the city’s and was later declared brought dead at a private hospital at on Thursday noon.
Siddhi Kumar Verma had a heart attack when he was sitting in a wheel chair near his son who was standing in a queue at the boarding pass counter. Verma had abdominal mass and was flying GoAir to Delhi for further treatment.

“The medical team at the airport provided first aid to the passenger before he was rushed to Paras-HMRI hospital in an ambulance,” an airport official said.

Paras-HMRI’s medical superintendent Dr said doctors at the airport tried to revive him through emergency cardiopulmonary resuscitation, but he died by the time he reached the hospital’s ICU.
21/04/18 Kaplan Herald

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Over 2-hour wait on board for take-off leaves flyers fuming

Pune: Altogether 177 flyers on board a were made to sit in the aircraft for over two-and-a-half hours after boarding because of a late on Tuesday night.
Airline officials said the passengers were asked to remain seated, following detection of the glitch, instead of being de-planed and taken to the terminal building as the process could have caused further delay.

The flight was supposed to take off from the Pune airport for New Delhi at 8:55pm. It finally left Pune at 11.30pm, leaving most of the flyers fuming.

“Superb experience. The flight was supposed to reach Delhi at 11:20pm but took off from the Pune airport at 11:30pm. And coffee and two biscuits are complimentary,” a passenger tweeted.

“Flight G8172 is halted at the Pune airport in the name of technical constraints. Please let us de-board,” another passenger said. “Now we don’t have any food in the plane and still we are in Pune airport. We want to de-board but no one is allowing to,” the passenger added.

A GoAir spokesperson said, “Flight G8172 (PNQ – DEL) was delayed due to a minor technical glitch. While the issue was being addressed, all passengers were taken care off and served refreshments on board. GoAir sincerely regrets the inconvenience caused to its passengers because of the delay.”

Though the spokesperson did not elaborate the nature of the glitch, he said the passengers left for New Delhi in the same aircraft.

A passenger, who agreed to speak to TOI on the condition of anonymity, said the wait was frustrating. “The airline officials did not tell us anything at first about the delay. After quite some time inside the aircraft they said there was a technical problem. It is frustrating when you have entered the aircraft, taken your seat and are ready to fly but the flight continues to wait for hours,” he said.

“Some passengers lost their cool. Why didn’t the airline de-board the passengers and shift us to the terminal building? We could have waited there and move around,” the passenger said.
20/04/18 Kaplan Herald

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GoAir Sale: Shell out as low as Rs 1304 for special offers

New Delhi: Leading budget carrier “GoAir” is now adding to the fierce competition in the aviation market by offering huge discounts. GoAir has thrown their hat into the ring and is offering tickets at rates as low as Rs 1304. The offer is available until May 2, 2018. The discount is applicable to various destinations within the country. The offer covers all the popular destinations such as Delhi, Bengaluru, Hyderabad, Mumbai, Goa, Pune and Kolkata. It also has flights to Leh and Bagdogra which are prominent tourist destinations. The most pocket-friendly flight tickets start is for the route Bagdogra to Guwahati that is Rs 1304. The maximum amount one as to shell out in the offer is Rs 3341 for the Ahmedabad-Delhi route.

“More destinations, Low fares. Go for it now!” the GoAir website said. You can use GOAPP10 and get up to 10% off on bookings through the GoAir app. Meanwhile, the website reads that the offers are valid across selective fare types and are available on limited seats only.
20/04/18 Financial Express

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Over 2-hour wait on board for take-off leaves flyers fuming

Pune: Altogether 177 flyers on board a GoAir flight were made to sit in the aircraft for over two-and-a-half hours after boarding because of a technical glitch late on Tuesday night.
Airline officials said the passengers were asked to remain seated, following detection of the glitch, instead of being de-planed and taken to the terminal building as the process could have caused further delay.
The flight was supposed to take off from the Pune airport for New Delhi at 8:55pm. It finally left Pune at 11.30pm, leaving most of the flyers fuming.
“Superb experience. The flight was supposed to reach Delhi at 11:20pm but took off from the Pune airport at 11:30pm. And coffee and two biscuits are complimentary,” a passenger tweeted.
“Flight G8172 is halted at the Pune airport in the name of technical constraints. Please let us de-board,” another passenger said. “Now we don’t have any food in the plane and still we are in Pune airport. We want to de-board but no one is allowing to,” the passenger added.
A GoAir spokesperson said, “Flight G8172 (PNQ – DEL) was delayed due to a minor technical glitch. While the issue was being addressed, all passengers were taken care off and served refreshments on board. GoAir sincerely regrets the inconvenience caused to its passengers because of the delay.”
Though the spokesperson did not elaborate the nature of the glitch, he said the passengers left for New Delhi in the same aircraft.
A passenger, who agreed to speak to TOI on the condition of anonymity, said the wait was frustrating. “The airline officials did not tell us anything at first about the delay. After quite some time inside the aircraft they said there was a technical problem. It is frustrating when you have entered the aircraft, taken your seat and are ready to fly but the flight continues to wait for hours,” he said.
19/04/18 Joy Sengupta/Times of India

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Best Offers From IndiGo, GoAir, Jet Airways, AirAsia On Flight Tickets

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Indigo, goair, Jet, Airasia
Domestic airlines have come up with a host of offers in which they are providing with flight tickets at discounted rates, cashback offers and various other promotional deals on domestic and international flight tickets. Leading domestic carriers such as IndiGo, Jet Airways, GoAir and AirAsia are offering attractive fares on flight tickets. These offers on flight tickets have come amid high competition being witnessed in the aviation sector. The industry, however, has been witnessing robust growth in passenger traffic since the past few months.

Here are the latest offers on flight tickets by IndiGo, Jet Airways, GoAir and AirAsia in detail:

Jet Airways' offer on flight tickets
Jet Airways has come up with a discount offer of up to 30 per cent on select international flight tickets. The airline is offering its customers substantial savings on bookings for travel to destinations in Europe this winter season. The sale is valid on select European destinations via Paris and Amsterdam to cities such as  Barcelona, Brussels, Copenhagen, Frankfurt, Geneva, Madrid, Manchester, Munich, Prague, Rome, Venice, Zurich and many more, said the airline in the statement. The offer is valid for 14 days starting April 17, 2018.

GoAir's offer on flight tickets
GoAir airline is offering domestic flight tickets starting at an all-inclusive price of Rs. 1,608 under its 'Low Fare Wednesday' offer, today said the airline. Customers can book their flight tickets till May 18, 2018. GoAir is offering flight tickets starting at Rs. 1,608 from Ahmedabad to Mumbai. The airline is also offering flight tickets at discounted rates from Pune to Ahmedabad (starting at Rs. 1,681), Lucknow to Delhi (starting at Rs. 1,697), and Bengaluru to Mumbai (starting at Rs. 2,626).


AirAsia's offer on flight tickets:

Domestic:

AirAsia India is offering up to 20 per cent discount on base fares of all domestic flight tickets under a promotional sale offer. Bookings for the offer are open till October 22, 2018. The travel period of AirAsia India's offer ends on October 31. In order to avail the discount offer, users need to pick a seat during the flight booking.

International:

AirAsia is also offering up to 60 per cent discount on base fares of all international flight tickets under a different sale offer. Bookings for AirAsia's discount offer on international flight tickets are open till April 22, 2018. The travel period of AirAsia India's offer ends on October 31. For premium flatbed flights, one can avail only 20 per cent discount on fares.

IndiGo's offer on flight tickets:

IndiGo, the country's largest carrier, is offering a cashback of Rs. 1,500 on booking of flight tickets using Citibank credit or debit cards. One can book tickets between April 18, 2018 to April 21, 2018 to avail the offer. The offer is valid on a minimum transaction of Rs. 7,500 and the customers will have to book the tickets on IndiGo's app or website to avail the offer, said the Gurgaon-headquartered airline.
18/04/18 NDTV

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GoAir bags Gold Award for Email Marketing at Asian Consumer Engagement Forum

Chennai: GoAir, one of India’s fastest growing airlines, has bagged the prestigious “Gold award” in the Email Marketing category for the successful use of technology at the 7th Global Customer Engagement Forum & Awards 2018 organised by Asian Consumer Engagement Forum (ACEF). Through its innovative and unique Email Marketing program, GoAir has been successful in building strong and engaging relationship with customers.

The seventh edition of Global Customer Engagement Forum & Awards was held in Mumbai on April 7, 2018 and had received 619 entries from over 200 companies across the globe. This award from ACEF is based on the utilization of technology and performance accomplishments which are focused on Customer Engagement Activities, Branding, and Marketing.

The ACEF program is organised by a team of professionals from India, SriLanka and UAE is guided by the Advisory members from Branding, Marketing and Creative agencies based in India, US, Australia, Singapore, UAE and Sri Lanka. ACEF forums features in-depth discussions into the increasingly important engagement aspect of connection and helps in learning new trends, best practices and case studies, to get a better picture of where the industry is headed.
18/04/18 Orissa Diary

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Don't follow intl norms blindly, use mind: Bombay HC on A320neo grounding

Mumbai: The Bombay High Court on Monday said that the Directorate General of Civil Aviation (DGCA) must not "blindly" follow international guidelines on air safety but must use its own "independent mind" to ensure the safety of passengers.

A bench of Justices Naresh Patil and GS Kulkarni also asked the DGCA to take appropriate steps to ensure that the modified engines in the affected aircraft belonging to Indigo Airlines and Go Air met with requisite safety standards.

The bench was hearing a Public Interest Litigation filed by a city resident, Harish Agarwal, seeking appropriate directions to the civil aviation authorities over the recent reports of certain 'Pratt & Whitney engines', that power A320neo planes, being more susceptible to engine failures.

The directions came after the Union government, through its counsel, Additional Solicitor General Anil Singh, told the bench that it was satisfied with all efforts made by the DGCA on the issue.

Singh filed an affidavit in court stating that the DGCA had ordered for the grounding of all such aircraft that had one or more affected P&W engines.

"We have checked all remedial steps taken by the DGCA and are fully satisfied. DGCA's imposes far more stringent criteria for certification of airworthiness of engines powering the aircraft," Singh said.

"Though the European Air Safety Authority (EASA) permits an aircraft with one affected engine, and another safe one, to continue operating, the DGCA has grounded even those aircraft that had just one affected? engine and the other was working fine," Singh said.

However, the bench asked whether the Union government was content with just grounding the aircraft.

"Are you ensuring that all A320neo planes are using safe engines? What about checking the airworthiness of the new engines that are being used to replace the flagged P&W engines? Don't just blindly follow international guidelines. Use your own discretion, based on Indian conditions and safety requirements, to ensure passenger safety," the bench said.
16/04/18 PTI/Business Standard

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Good news for IndiGo, GoAir, A320 Neos back after being grounded

All 14 Pratt & Whitney engine-powered Airbus A320 Neo planes of the two budget carriers -- IndiGo and GoAir -- which were grounded between February and March this year due to safety concerns are now back into operation, officials said. Of these 14 planes, 11 were of IndiGo and three of the Wadia group-promoted GoAir.

None of the 11 A320 Neo planes fitted with P&W engines which were taken out of operation due to the engine glitches are now on ground. All these planes are back into service, an IndiGo official said today. A GoAir official also said that its three Airbus A 320 Neos which were grounded by the regulator DGCA on March 12 are now flying again.

However, spokespersons of both IndiGo and GoAir were not available for comments.

In February, three IndiGo aircraft, with both faulty engines, were grounded. This followed the European Aviation Safety Agency (EASA) issuing an emergency airworthiness directive on February 9 after a few occurrences of aborted take-off and in-flight shut down on A320 Neo fleet worldwide.

On March 12, the Directorate General of Civil Aviation (DGCA) ordered grounding of 11 A320 Neo planes fitted with faulty P&W 1100 engines having serial number of 450 and beyond, citing safety concerns.

The DGCA cracked the whip after an IndiGo flight bound for Lucknow returned to Ahmedabad within 40 minutes of getting airborne due to a mid-air engine failure on March 12.

Following the grounding of the aircraft, while IndiGo cancelled a total of 776 flights between March 1 3 and April 2, GoAir did not operate 336 flights during the period.

Earlier this month, government had informed Parliament that 11 of these 14 A320 Neo aircraft had started flying again after change of engine.
16/04/18 PTI/ZeeBiz

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GoAir's Summer Offer: How To Avail Discount on Flight Tickets

GoAir is offering up to Rs. 2,000 value back on its domestic flight tickets under its 'Summer offer', mentioned the airline on the official website - goair.in. GoAir has partnered with ZoomCar, Xoxoday, Paytm and HDFC Bank to give this value back of up to Rs. 2,000 on domestic flight tickets. GoAir is giving maximum discount of up to Rs. 1,200 or 12 per cent whichever is lower on Zoomcar drive and Rs. 1000 discount on Xoxoday on a minimum purchase of Rs. 2,000. Under this offer, GoAir is offering 5 per cent cashback on payment via Paytm wallet. Also 10 per cent discount is available on booking through HDFC Bank debit and credit cards, said the carrier.
GoAir is offering maximum discount of up to Rs. 1,200 or 20 per cent (whichever is lower) on Zoomcar drive. This offer is valid till June 30, 2018. A fully refundable security deposit will be charged at time of booking, said the airline. GoAir will pick maximum number of flights or value of flights, for Mercedes rides sponsored by Zoomcar. One winner will be chosen with the maximum number of flights or value of flights. Post contest, winners will be declared by GoAir and contacted via email with promo codes that can be used to claim their prizes, added the carrier.
GoAir is offering up to Rs. 1,000 discount on Xoxoday on a minimum purchase of Rs. 2000. This offer is valid till April 30, 2018. This offer can be used once per customer and cannot be clubbed with any other offers, said the carrier. In order to avail this GoAir's offer on Xoxoday, customer must visit goair.xoxoday.com and select the activity. After checkout, the given code must be entered in the coupon code field. The confirmation email will be send on customer's email id, mentioned GoAir on the website.
GoAir is offering 5 per cent cashback up to Rs. 200 on flight bookings when the payment is done via Paytm wallet. The validity of this offer is April 26, 2018.  The cashback amount shall be credited by Paytm to the guest's Paytm wallet within 2 working days from the date of payment, mentioned GoAir airline.
GoAir is offering up to 10 per cent discount on bookings when the payment is done via HDFC Bank credit and debit cards. The booking period in order to avail this offer ends on April 30, 2018. The travel period starts on April 4, 2018 and ends on September 30, 2018. The promo code to be used to avail the offer is GOHDFC10. However, this offer is not applicable on blackout dates which include May 15 to June 17 and August 14 to August 19.
10/04/18 NDTV

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Jet Airways, AirAsia and GoAir offer big discounts on select flights

New Delhi: Flyers have reason to be on cloud nine. With airlines offering big discounts, they are probably flying to their favourite destinations paying lesser than even Rajdhani fares. In an attempt to reclaim marketshare, Jet Airways has announced discounts on flight tickets. The Naresh Goyal-led airline has slashed air ticket prices by up to 30 per cent on base fare of economy tickets on international routes. Rivals like AirAsia and GoAir responded with counter offers, triggering a price war for online ticket purchases.

"This summer, fly AirAsia. Fly to Nagpur, Chennai, Ranchi, Indore, Guwahati, Bhubaneshwar and more", said the airline on its website. This new promotional offer requires flyers to make advance bookings, the airline further said.

Jet Airways is offering up to 30 per cent discount on base fare of economy flight tickets on select international routes under its 'Ramadan Special' scheme, mentioned the airline on its official website — jetairways.com. In order to use this 'Ramadan Special' sale offer, the tickets must be booked till April 19, 2018, according to the carrier.

The travel period of Jet Airways' special sale offer starts on May 15, 2018 and ends on June 15, 2018. The airline discounted tickets are valid on one-way and return journeys, said the airline.

The Wadia Group-owned Go Airlines is giving flight tickets starting at an all-inclusive Rs 1,216 in a limited-period scheme. GoAir's offer can be availed till April 23, applicable on flights to destinations including Mumbai, Goa, Pune, Delhi, Bengaluru, Kochi, Hyderabad and Chennai, according to the airline's website.
09/04/18 ET Now

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Over 1000 cancelled flights in 20 days due to engine fears

Following the grounding of 14 aircrafts, Airbus A-320 neo planes powered by certain Pratt and Whitney engines, more than 1,100 flights of IndiGo and GoAir have been cancelled in 20 days between March 13 and April 2, reveals data provided by the civil aviation ministry.

The Directorate General of Civil Aviation (DGCA) had in the second week of March announced the grounding of A320 neo aircrafts citing issues relating to the safety of passengers. In February 2018, the European Aviation Safety Agency (EASA) had also imposed similar restrictions due to instances of engine failures in A320 neo engine.

The data of civil aviation ministry reveals that 776 flights of IndiGo and 336 of GoAir were cancelled in the period mentioned above. This had also resulted in discomfort to several fliers as their travel schedule had to be changed or were given refunds after they opted for cancellation of their respective tickets.

The data also reveals that as of now 11 of the total 14 aircrafts that were grounded have resumed services after changing their engines. However, these cancellations of 1,112 aircrafts were out of the total scheduled flights of around 26,000 of both IndiGo and GoAir.

Meanwhile, IndiGo in a statement, said, "During this period IndiGo operated more than 21,000 flights. Our cancellations did not exceed 3.6 per cent of our total schedule and passengers were informed well in advance. All customers were re-accommodated and assisted." However, GoAir did not reply.
08/04/18 Mehul R Thakkar/DNA

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