Thursday, September 21, 2017

Delay in salvaging stranded plane gives Mumbai airport a bad name

Mumbai: Hundreds of passengers were stranded in Mumbai, Ahmedabad, Vadodara and Hyderabad as the SpiceJet flight overshooting the runway at the city airport on Tuesday night had a cascading effect across the country. A common grouse among passengers was lack of information on flight status. Airline call centres were difficult to get through. Airlines and passengers took to social media to share information. Passengers whose flights managed to land in Mumbai were left waiting for their luggage for hours.
Till 5pm on Wednesday, JetAirways had taken the worst beating, with 63 flight cancellations, followed by IndiGo (8), SpiceJet (3), Air India (2) and GoAir (1). Trouble began in the early hours of Wednesday, with strong, gusting tailwinds whipping the operational, shorter secondary runway. Even as narrow-body aircraft landed onto the wet runway, the big birds were diverted to the safer runways of Hyderabad and Bengaluru. The worst-hit were passengers onboard wide-bodied aircraft (of both Indian and foreign airlines) scheduled for early Wednesday arrivals to Mumbai after long-haul flights from Europe and the US.
21/09/17 Manju V/Times of India