Air India speaks up: We may have been too optimistic

New Delhi: Struggling with chaos and criticism after its flight operations went into nosedive following shift to Terminal 3 of Indira Gandhi International Airport, Air India has now admitted that it was taken “completely by surprise” by some of the problems it faced at T3.
Over 150 flights of the carrier have either been cancelled or delayed since November 1, when it moved 11 domestic flights to T3.
Air India’s Chief Commercial Officer Gustav Baldauf told Newsline that the airline did not foresee certain problems during dry runs, which were “successful”.
The airline had drawn up a back-to-back winter schedule, which left little scope for delays and was to be implemented with clockwork precision.
The airline also struggled with its ground handling joint venture with a Singapore firm called AISATS.
14/11/10 Smita Aggarwal/Indian Express

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Categories: Air India Nov 2010, Airports Nov 2010