New Delhi: Air India has been asked by a consumer forum in Delhi to pay Rs. 80,000 as compensation to an elderly couple for not providing them accommodation after their Air India flight to Delhi from London was repeatedly postponed.
The New Delhi District Consumer Disputes Redressal Forum observed that the couple was left to fend for themselves and had to incur additional expenses in their extended stay in London and in travelling to and fro from the airport.
"We hold opposite party (Air India) guilty of deficiency in not providing the old couple sufficient accommodation when their flight was repeatedly postponed and leaving them alone to fend for themselves.
"This has caused mental agony and harassment to the old couple and they are entitled to compensation by opposite party for all the expenses and mental harassment suffered including litigation. We allow the expenses of Rs. 55,000 (claimed by the couple)," a bench presided by CK Chaturvedi said.
04/06/13 PTI/NDTV.com
To Read the News in full at Source, Click the Headline
The New Delhi District Consumer Disputes Redressal Forum observed that the couple was left to fend for themselves and had to incur additional expenses in their extended stay in London and in travelling to and fro from the airport.
"We hold opposite party (Air India) guilty of deficiency in not providing the old couple sufficient accommodation when their flight was repeatedly postponed and leaving them alone to fend for themselves.
"This has caused mental agony and harassment to the old couple and they are entitled to compensation by opposite party for all the expenses and mental harassment suffered including litigation. We allow the expenses of Rs. 55,000 (claimed by the couple)," a bench presided by CK Chaturvedi said.
04/06/13 PTI/NDTV.com
