Chennai: Following the furore after Air India passengers discovered that their super-cheap air tickets were not going to materialise, the airline on Tuesday claimed that the incorrect fares were the result of a technical error.
As many as 120 people had on May 19 and 20 booked return tickets for the Chennai-Delhi-Colombo flight for Rs 4,000, and return tickets for Chennai-Colombo for Rs 1,200.
Passengers, who booked tickets after noticing the heavily- slashed prices, had taken to social media to express anger over cancelled trips and losses, stating that the loss was incurred owing to Air India’s fault, which they claim should have made quicker responses in case of a glitch.
“We didn’t announce any offer or discount to the public officially, so it was a clear case of an error,” said an AI spokesperson. Pointing out that ticket fares could not possibly be sold at a fare lesser than the one registered by the airline with the Director General of Civil Aviation (DGCA), the official added that they had taken measures to intimate the passengers from June 8.
24/06/15 New Indian Express
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As many as 120 people had on May 19 and 20 booked return tickets for the Chennai-Delhi-Colombo flight for Rs 4,000, and return tickets for Chennai-Colombo for Rs 1,200.
Passengers, who booked tickets after noticing the heavily- slashed prices, had taken to social media to express anger over cancelled trips and losses, stating that the loss was incurred owing to Air India’s fault, which they claim should have made quicker responses in case of a glitch.
“We didn’t announce any offer or discount to the public officially, so it was a clear case of an error,” said an AI spokesperson. Pointing out that ticket fares could not possibly be sold at a fare lesser than the one registered by the airline with the Director General of Civil Aviation (DGCA), the official added that they had taken measures to intimate the passengers from June 8.
24/06/15 New Indian Express
