Domestic air travellers filed an average of 30 complaints a day through 2015 for deficiency in service, a 24 per cent jump over the complaints filed in 2014.
Flight delays and cancellations, poor customer care, inefficient lost-baggage services, and rude airline staff were among the top reasons fliers in the country were unhappy with air carriers.
Over 11,200 passengers complained against various airlines during 2015, as compared to about 9,000 complaints during 2014, the Union civil aviation ministry said in a report tabled in Parliament.
Some of the other common complaints related to fares and refunds, lack of facilities for disabled fliers and catering, said the report, presented by junior aviation minister Mahesh Sharma, in response to an unstarred question by parliamentarians Lakhan Lal Sahu and Subhash Bhamre.
Sahu, who represents Bilaspur, Chhattisgarh, in the Lok Sabha, said his own "bad experiences" of flying had prompted him to ask the question.
"Over the last six months, I have flown 14 or 15 times and on a number of occasions, I was appalled at the services from the airlines," the BJP MP told The Telegraph today.
"About a month back ahead of flying to Delhi from Raipur, I was told that the Air India flight I was to take had been rescheduled for two hours later. The point is, why couldn't the airline inform the passengers in advance?"
On another occasion, said the MP, his repeated requests for a wheelchair for a senior citizen travelling with him were ignored by a low-cost carrier during a flight between Indore and Delhi. He could not recalled the name of the airline.
Bhamre, also a BJP MP who represents Dhule, Maharashtra, said airlines needed to "improve their services significantly".
10/03/16 Sumi Sukanya/The Telegraph
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Flight delays and cancellations, poor customer care, inefficient lost-baggage services, and rude airline staff were among the top reasons fliers in the country were unhappy with air carriers.
Over 11,200 passengers complained against various airlines during 2015, as compared to about 9,000 complaints during 2014, the Union civil aviation ministry said in a report tabled in Parliament.
Some of the other common complaints related to fares and refunds, lack of facilities for disabled fliers and catering, said the report, presented by junior aviation minister Mahesh Sharma, in response to an unstarred question by parliamentarians Lakhan Lal Sahu and Subhash Bhamre.
Sahu, who represents Bilaspur, Chhattisgarh, in the Lok Sabha, said his own "bad experiences" of flying had prompted him to ask the question.
"Over the last six months, I have flown 14 or 15 times and on a number of occasions, I was appalled at the services from the airlines," the BJP MP told The Telegraph today.
"About a month back ahead of flying to Delhi from Raipur, I was told that the Air India flight I was to take had been rescheduled for two hours later. The point is, why couldn't the airline inform the passengers in advance?"
On another occasion, said the MP, his repeated requests for a wheelchair for a senior citizen travelling with him were ignored by a low-cost carrier during a flight between Indore and Delhi. He could not recalled the name of the airline.
Bhamre, also a BJP MP who represents Dhule, Maharashtra, said airlines needed to "improve their services significantly".
10/03/16 Sumi Sukanya/The Telegraph
