Tuesday, August 21, 2018

A flood of passenger needs comes into sharp focus

The rains and floods in Kerala brought to mind the horrific tales of earlier natural disasters and how those stranded had to run pillar to post to get out of flooded cities and towns and also the inconvenience they had to face in finding seats on flights.

Perhaps having learnt from earlier instances like the floods in Chennai in 2015 and the high prices that people had to pay for either flying into or out of the affected areas, this time around, the Directorate General of Civil Aviation (DGCA) advised scheduled domestic airlines to ensure that airfares for flights to/from Thiruvananthapuram and Calicut airports and nearby airports like Mangalore and Coimbatore be kept at an optimal level proportionate to the distance so that flyers are not inconvenienced.

Accordingly, airlines were requested to cap the maximum fare around ?10,000 on longer routes and around ?8,000 on shorter routes to/from Kerala and nearby airports.

In addition, the DGCA monitored airfares on 32 direct routes operating to and from Thiruvananthapuram, Calicut, Coimbatore and Mangalore. Observing a spike in airfares on a few routes, it advised the concerned airlines to cap fares on these flights.
21/08/18 Ashwini Phadnis/Business Line

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