Tuesday, February 12, 2019

Bad service spoils fun of low-cost air travel

Hyderabad: Low-cost airlines have made travel cheaper but there are many complaints against them. The largest number of complaints lodged with the Director General of Civil Aviation (DGCA) is against Indigo Airlines followed by Spicejet.

A majority of the complaints are about rude or unprofessional behaviour of the staff. Air India was not too far behind in terms of providing bad service. Frequent cancellations, delays, and misinformation by staff are other common complaints.
Passengers also complain about the poor response when they enquire on the phone, promised services not being provided, and the long procedure involved in getting a refund or even denial of refund.

There are complaints about the airline not allowing passengers to board, though they have a valid ticket and checked in on time, because the flight has been overbooked. Loss of baggage for which compensation is not paid, or when paid, is very meagre, and pilferage of baggage has also been reported.
12/02/19 Coreena Suares/Deccan Chronicle
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