Sunday, February 13, 2022

MIA bags Voice of Customer award

Mangaluru: Mangaluru International Airport has received the Airports Council International’s (ACI) The Voice of the Customer award, for the efforts put in by all the stakeholders and employees.

The airport was awarded for demonstrating relentless efforts in gathering passenger feedback on customer needs in 2021, and providing the best-in-class travel experience.

Launched in 2020, the ACI recognition acknowledges the continued efforts of the airports that remain committed to giving priority to their passengers, and ensuring that their voices were heard during the pandemic in 2021.

Throughout the pandemic, MIA complied with norms and protocols, in line with the Union and state governments, while prioritising the health and safety of its passengers.

The award also recognises various passenger-centric initiatives started in the past year, to facilitate safe and convenient travel during the pandemic, and the effectiveness of their initiatives through quarterly feedback surveys.

Touchless features like common use self-service (CUSS) kiosks for passengers to check-in and generate a baggage tag themselves, and e-gates that allow passengers to scan their boarding pass to proceed to security check, were installed.

13/02/22 Times of India

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