Wednesday, July 05, 2023

'Treated like cattle': Indigo flyers recount harrowing experience after Istanbul-Mumbai flight cancellation

Indigo flyers who were scheduled to take the Istanbul-Mumbai flight on July 2 before it was cancelled abruptly have taken to social media to share accounts of their harrowing experience. From waiting for more than eight hours for an alternative flight to "being treated like cattle", several Indigo passengers have called their experience with the airline "poor".

Twitter user and film critic Sucharita was supposed to take a flight from Istanbul to Mumbai said that she found out her flight was cancelled hours before departure but the airline did not alert her. In fact, when she checked online, the flight status showed that the departure was scheduled on time.

She got to know about the cancellation when she called up Indigo customer care after coming across a tweet by another Indigo passenger of the same flight stating that it had been cancelled abruptly.

"Literally saw this tweet right now and decided to call Indigo to check my flight status for tonight (online it's scheduled on time), after I call I'm informed the flight is cancelled," Sucharita wrote. "How can you just up and cancel long-scheduled international flights without so much as an email? I'm supposed to leave for the airport in four hours."

Another flyer, Gunjan Savla, tweeted that she had to wait for more than eight hours for an update with no proper services being offered to the stranded passengers. "No update of cancelled flight 6E18 from Istanbul to Mumbai on 2nd July. Now more than 8 hours. Passengers are stranded with no proper arrangement of sitting, or eating. Such poor service," she tweeted.

Another passenger pointed out that while Indigo did not make any arrangements for accommodation in the interim period when he finally reached Mumbai after paying Rs 28,000 extra for his luggage, he realised that the bags never arrived.

05/07/2023 Ankita Sengupta/Moneycontrol

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