Chennai: Staff providing the meet-and-greet service, outsourced by the airport authority, were removed from service after they demanded money over and above the prescribed charges for offering escort and trolley services to a customer.
A family recently sought porterage service for senior citizens. Though the family paid 1,000, the personnel demanded another 1,000 for pushing the trolley to the exit. After the issue was escalated on social media, Chennai airport authorities responded that the personnel had been identified by the licensee and removed from service.
Airport sources said that the licensee was warned that such incidents should not recur. However, frequent flyers say that the meet-and-greet personnel have become a nuisance over time. "The moment we politely refuse their service, their behaviour changes. Paying them extra has become almost mandatory," said A Sam, who recently visited her daughter in the UK.
17/05/2026 Venkadesan S/Times of India
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